Friday, June 14, 2013

Why We Are Considering a Change

One of the reasons we are considering a change of places of employment for Ace is how much he's being annoyed by, well, frankly everyone but his driving manager and about two other people (one of whom he hardly ever talks to, so there's that).

Case in point: On Wednesday, we get up at 2 am to deliver a load at 7 am. We finally get to leave with an empty trailer at 10:10 am. By the time we're done with sending off our load sheets (so we can get paid) and doing a post trip inspection (or PTI), it is about noon. When we get done with our trailer being unloaded, we have to send something off via the Qualcom (basically a computer with very limited things it can do) to the company to tell them what time it is, when we will be available for dispatch, how much unloading was, all that fun stuff. We wanted a day and a half to just relax and not deal with anyone at the company, so we put in Friday (today) at 8 am for when we would be available.

Somehow, the system didn't show that we had a trailer, despite one being put in on the unloaded message. That is potentially a glitch. That is only minorly an issue in this story.

So, the planner, doing his job, re-entered stuff in for us having the trailer. Only he didn't pay any attention to when we said we would be available for dispatch. So he sent us a load yesterday and called to let us know. Then he proceeded to interrupt Ace every time he tried to talk after Ace told him that he was planning on taking yesterday off. He proclaimed that Ace had had a day off Wednesday (since when is a 10 hour day a day off?) and that he had hours he could drive.

Nicely, Ace's driving manager was able to go talk to the guy, get us back off that load and point out that he was the reason he was seeing us as available when we had originally said we wouldn't be. A few hours later, we got a different load assignment, but before Ace could accept it, he was sent a message saying that it was for a different driver. This morning, after leaving us waiting for a while, he sent a message asking if Ace was ready yet. We are both annoyed with that planner, as he seems to barely be doing his job (The last time we had him planning something for us, he didn't send us a plan until after we dropped off a load that we had all day to deliver, so we wanted to know when we would pick up and where as we could wait to deliver until close to pick up time. We ended up wasting quite a few hours that day sitting around because of that.).

So, with the diminishing respect for anyone who works in the offices, it is not very surprising that we are considering a change. Preferably to a company that we haven't heard any complaints about thus far (in fact, we've only heard good things about them, even by their own drivers).
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