Ace and I are still trying to figure out what we can do with this cell phone (the one that was sent to us but not activated). Ace doesn't want to spend money to return the phone to the company and we aren't getting anywhere with them when we try to call.
On the plus side, they've not charged us for the phone, but that just adds to the frustration. We have a phone that we can't do anything with, including trying to sell it because we don't want to give someone else a headache over it. There are no notes on the order about the problems that popped up with this phone, so any time Ace calls he has to explain it all over again.
So, as the 30 days that we are supposed to have to be able to send it back with no problems draws closer to an end, we are stuck with a cell phone that isn't usable because somebody somewhere messed up.
You can't make these kinds of things up, it sounds too stupid to be true. And yet it is. Calling the cell phone company seems to be an exercise in futility. Maybe if we try going back by a store and asking them to send it back for us will finally solve the problem. If not, then at least we will have exhausted all the obvious options we have towards fixing someone else's mistake.